- Use and Collection of Information
When submitting a holiday query to us by email, we will ask you to provide us with some general, personal information, such as your name, email address, street address, phone number and the names and ages of all those travelling with you. We may then collect some additional information about you from e-mails or other correspondence that you may send to us and we may also collect information about your usage of our website.
When providing you with our services, we may also provide your information to our service providers (who could be located outside the UK/EEA). We could also disclose your information to companies who may process your booking on our behalf, some of whom are outside the UK/EEA.
Your details enable us to supply you with the information, products or services requested when accessing our website. We may also use your information to provide you with our services and customer care, improving and assessing our services to you, credit checking and debt collection. We may be required to disclose your information to public authorities for immigration, customs, security or anti-terrorism purposes, if requested or required by law.
We may contact you by post, telephone call, text message or e-mail in respect of your booking and, if you have opted-in, with respect to any special offers we may have available. You may, of course, unsubscribe from receiving marketing communications from us at any time you wish.
If the business is sold, merged, or assets purchased by another company, your information may be disclosed to our new business partners or owners and used for the same purposes for which we use them. We will not use your personal information in any other way without your consent unless required to do so by law.
We will co-operate fully with any law enforcement authorities or court order requesting us to disclose the identity of, or to locate, anyone posting defamatory, obscene or otherwise illegal material onto our website. We may also disclose information, which protects us in respect of our legal or contractual obligations.
- Storage of Information
The information provided to us will be held on our internal computer system. Security measures are employed to protect your information from unauthorised access as well as against unlawful processing, accidental loss, destruction and damage. However, complete security for information transferred over the Internet or wireless networks can ever be guaranteed.
We will retain your information only for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain a certain amount of your personal information, for a maximum period of 6 years from the date of your last interaction with us via our website, due to the possible need to access historical information for business reporting purposes.
If your personal information changes or you find that any of the information that we hold about you is inaccurate, we request that you please advise us of the relevant changes at your earliest opportunity by e-mailing us at email@example.com and clearly stating the changes that are required.
TYPES OF COOKIE
Like most large websites, We Are Holidays uses session cookies as well as persistent cookies, neither of which collects any personally identifiable information.
Session cookies, which last only for the duration of your visit, (your 'session') are deleted when you close your browser. They enable us to identify that the same person is moving from page to page.
Persistent cookies remain on your computer after you have visited our site, meaning that the site can remember your settings when you revisit. Persistent cookies help our website to remember your settings when you revisit us, for example, we will remember some of the searches you perform on our website. We can then set a persistent cookie so we don't have to repeat the question again the next time you visit. Persistent cookies last for a pre-defined period unless deleted (see also Third Party cookies). Similarly, we also use Google Analytics, which allows us to track how popular our site is as well as record visitor trends over time, such as tracking which pages are visited.
Third party cookies From time to time we may embed external content from other third party websites within our website. These include websites such as Facebook and Twitter, whose cookie usage policy you can view on their own websites.
These cookies are used to collect information about how visitors use our website. The information is used to compile reports and assisting with website improvements. The information is collected in an anonymous form, including the number of visitors to the site, where visitors have come to the site from as well as the pages they have visited. The cookie contains no personally identifiable information, but does use your IP address to determine the geographical area that you are accessing the site from and to track page visits within the site. Click here for an overview of privacy at Google
Most web browsers allow control of most cookies via the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
We Are Holidays Ltd is not responsible for the privacy policies or practices of any third party sites linked to this website. Consequently, we would advise you to read their privacy policies before submitting data to such sites.
All queries and requests relating to our use of your information are welcomed and should be e-mailed to us at firstname.lastname@example.org